Moxi Bookings Privacy

Moxi Bookings is a staff app made by Moxi Marketing for the businesses that use Moxi's booking system. Each business's own employees use it to see and manage that business's bookings, and to get alerts about them.

It is not a consumer app. You can't sign up in it: the business you work for creates your staff account. While you're signed in, the app shows your business's name and branding, and it only shows that business's bookings.

To run your account, the app uses:

• Sign-in details. Your work email address, which you sign in with, and your staff role (for example office or driver). Your role controls what you can see.
• Expo push token. If you allow notifications, the app gets an Expo push token (a code that lets Expo's push service reach the app on your phone through Apple) and sends it to our server, so we can send you booking alerts. It identifies the app on your device, not you personally. When you sign out, the token is removed from our server and that phone stops getting alerts. Notifications are optional: if you don't allow them, the rest of the app works the same.
• IP address, briefly. When you sign in, our server keeps your device's IP address for less than an hour to limit repeated sign-in attempts and protect accounts. We don't use it for anything else.

To do their jobs, signed-in staff can see booking details from their business's booking system. These include the customer's name, phone number, email address, booking dates and what was booked, and, where the business uses them, the delivery address and delivery notes. What each person sees depends on their role.

Drivers see only what they need to make deliveries and pickups. They don't see prices, customer email addresses or the business's internal staff notes.

The app displays this information from the booking system. It doesn't collect new information from customers. Each business decides how its customers' information is used, under its own privacy policy. Moxi handles that information on the business's behalf.

• It shows no advertising.
• It has no third-party analytics or tracking, and it doesn't track you across other companies' apps or websites.
• We don't sell any information from the app, and we don't share it for advertising.

A few providers help us run the app:

• Expo and Apple deliver push notifications to your phone. To do that, the text of each alert passes through them: the guest's name, the booking code and the booking dates, and for office staff, the text of messages guests send to the business.
• Vercel hosts the booking system the app connects to. Like any web host, Vercel records IP addresses in its standard server logs.
• Neon provides the database that stores bookings and staff accounts.

All information travels between the app and our servers over encrypted (HTTPS) connections.

We keep your staff account for as long as the business you work for keeps it active. Booking records are kept according to that business's own policies.

To have your staff account and its data deleted, ask the business you work for, or email hello@thisismoxi.com. We'll confirm with the business and delete it within 30 days, unless the law requires us to keep something.

Moxi Bookings is a work tool for adult employees. It isn't directed to children, and we don't knowingly collect information from children under 13.

If we change this policy, we'll update the effective date at the top of this page. For significant changes, we'll also tell the businesses that use the app.

Questions about this policy or your information can go to hello@thisismoxi.com or (904) 333-5790. For help using the app, see Moxi Bookings support. Moxi Marketing's own website is covered by our main Privacy Policy.